Shipping

1. Order preparation and dispatch
Orders are generally prepared and dispatched within 2 to 5 business days (excluding weekends and public holidays). Depending on item and stock availability, particularly in the event of restocking or pre-orders, preparation and handover to the carrier may nevertheless take up to 30 calendar days (1 month) from order confirmation.
This period concerns preparation before dispatch, not receipt of the parcel. The transport times indicated below are additional.
Once your order has been dispatched, you will receive a confirmation email with a tracking number (if available).

2. Transport times after dispatch
Transport times begin when the carrier takes charge of the parcel. They are additional to the preparation time indicated above: the total delivery time therefore includes both preparation and transport. Estimated transport times vary according to the destination and carrier:

• Metropolitan France: 7 to 14 business days

• European Union: 7 to 14 business days

• International (outside the EU): 7 to 14 business days (depending on the country and customs checks)

👉 These times are indicative and may vary in the event of logistical disruptions, strikes, customs checks or busy periods. These circumstances do not remove the customer's statutory rights in the event of a delivery delay. Any more precise delivery time agreed before the order remains applicable.

3. Shipping costs
Shipping costs are calculated automatically when the order is placed, according to the destination, weight and shipping method selected.
Express options may be offered at an additional cost.
(If applicable: Shipping is free for purchases of 45 € or more.)

4. Order tracking
A tracking link is sent by email upon dispatch.
To find out the preparation status of your order or if the stated time has been exceeded, contact our customer service: arkamgym@arkamgym.com.

5. International customs and taxes
For orders shipped outside the European Union, customs charges or local taxes may apply. These charges, where applicable, remain the customer's responsibility.